Refund and Returns Policy

Refund & Returns Policy

At our restaurant, customer satisfaction is important to us. Please read our refund and returns policy carefully before placing an order through our Website/Application.

Refund Eligibility

Due to the nature of food products, all orders are considered final once prepared and dispatched. Refunds or replacements may only be provided in the following situations:

• Incorrect order received
• Missing items from the order
• Damaged or spilled food upon delivery
• Food quality issues reported immediately after delivery
• Order not delivered

To request a refund or replacement, you must contact us within a reasonable time after receiving your order and provide proof of purchase or order confirmation.

Non-Refundable Situations

We may not provide refunds in the following cases:

• Change of mind after the order has been prepared
• Incorrect delivery information provided by the customer
• Failure to answer delivery calls or collect the order
• Delays caused by circumstances beyond our control, including weather or traffic conditions
• Partially consumed food items

Refund Process

Once your complaint or refund request is reviewed, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within a few business days, depending on your bank or payment provider.

Order Issues

If there is any issue with your order, please contact us immediately:

• Phone: 07840 091846
• Address: 106 Dogsthrope Road, Peterborough, Peterborough, PE1 3AL

Exchanges

As food items are perishable, exchanges are generally not possible. However, if an incorrect item was delivered, we may arrange a replacement where appropriate.

Contact Us

If you have any questions regarding refunds, returns, or your order, please contact us using the details provided above.